Will I get to meet my dog walker before the walks start?
Yes. We always set up a one-time complimentary consultation to introduce you to your dog walker and to review your detailed client profile before the dog walks start.
Will I have the same walker each day?
We will match you with a dedicated dog walker. You will then have the same dog walker each day unless there are dates when they are unavailable. In this situation, we will contact you to let you know we need to set up an alternate walker to fill in for your dedicated walker. We will also set up a practice walk for the alternate walker to join your dedicated dog walker, so the dedicated walker can introduce your dog(s) to the alternate walker and show them how you and your pup like everything done.
Alternatively, we can send the alternate sitter with your detailed profile and keys to the visits without meeting you and your pet(s) first if your pet(s) would welcome the sitter walking into your home, not having met them before.
Will my dog walker come at the same time each day?
We ask you to choose a two-hour arrival timeframe during which your walker will come each day, rather than coming at a set time.
Where do you walk my dogs?
We walk each client’s dog(s) in your own neighborhood.
Do I need to give a key to my dog walker?
We ask that you have two sets of working keys and a key storage lock box. In order to provide our clients and their pets with the most reliable service, Rufus and Delilah Dog Walking & Pet Sitting requires that each client utilize a key storage lock box to hold a minimum of two keys, or two sets of keys, to their residence. Two are necessary in order to ensure that a backup key is always available in case one breaks or becomes lost. The storage box must have a combination code access, and we recommend one with at least four digits. The use of a secure lock box provides you with the peace of mind that your key will always be secure at your home.
What is your cancellation policy for regular daily dog walking or ‘as-needed’ dog walking services?
We have a 24 hour cancellation policy for regular daily dog walking and ‘as needed’ dog walking. If you cancel with more than 24 hours notice from the earlier part of your arrival timeframe, then we will be happy to credit the walk(s). Walks canceled with less than 24 hours notice will not be refunded as we will also have to pay your dog walker. Cancellations for Mondays will need to be received before our office closes for the weekend on Fridays at 5 p.m.
